The funnel
counts, and the rate between each stepDialsOutbound calls on in-scope campaigns, in the selected date range
3,143
contact rateContacts ÷ dials — how often a dial reaches someone
31.3%
ContactsCalls that reached a person — any contact-tier disposition
984
net rateNet contacts ÷ contacts — how often reaching someone becomes a real conversation
13.0%
Net contactsEligible tier with talk over 30 seconds, or any sale — the qualified conversations
128
conversionSales ÷ net contacts — the close rate on qualified conversations
10.9%
−1%vs goal 11%provisional
SalesSale / Renewed / Account Renewed — no talk-time gate
14
True conversationsCalls where someone talked for 40 seconds or more — dials that became real exchanges
1,240
Engagement rateTrue conversations ÷ dials — separates dialing from talking
39.5%
Talk shareTalk hours ÷ billable hours — how much of the billed time was live conversation
46%
AHT — saleAverage handle time on calls that ended in a sale: talk + hold + wrap
8:31
AHT — no saleAverage handle time on eligible calls that did not sell: talk + hold + wrap
2:34
Calls, allEvery call in range, outbound and inbound — the widest count on this screen
3,213
▲ +26675% vs prior 1 day
Dials / hourDials ÷ billable hours — dialing intensity
41.6
Contacts / hourContacts ÷ billable hours — reach per hour worked
13.0
Sales / hourSales ÷ billable hours — the headline productivity measure
0.185
−63%vs goal 0.50provisional
Billable hoursTalk + wrap + hold + review + ring, capped — the hours AAA is billed for
75.6
Billable valueBillable hours × the billed rate — what the range invoices
$1,266
Cost / saleBillable value ÷ sales — lower is better
$90.44
−170%vs goal $34provisional
Daily volume
1 daysBy campaignBy employeeCampaigns
7 with activityExport CSV| Campaign⇅ | DialsOutbound calls, in-scope campaigns, in the selected date range⇅ | ContactsAny contact-tier disposition⇅ | NetEligible-tier with talk > 30s, or any sale⇅ | SalesDisposition Sale / Renewed / Account Renewed — no talk-time gate⇅ | HoursTalk + wrap + hold + review + ring, capped⇅ | SPHSales ÷ productive hours⇅ | Conv.Sales ÷ net contacts⇅ |
|---|---|---|---|---|---|---|---|
| ACA00012 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 1,101 | 326 | 25 | 2 | 24.6 | 0.081 | 8.0% |
| ACA00011 · PRX-30 AR Decline ACA_REN_PRX-30_AR Decline | 775 | 243 | 34 | 3 | 19.8 | 0.152 | 8.8% |
| ACA00010 · Salvage 45-post ACA00010_REC_PSX_Salvage (45 day Post) | 675 | 208 | 26 | 0 | 15.0 | 0.000 | 0.0% |
| ACA00013 · Salvage 45-post ACA_REC_PSX_Salvage (45 day Post) | 515 | 167 | 25 | 3 | 12.9 | 0.232 | 12.0% |
| ACA00006 · PRX-15 ACA_REN_PRX-15 | 66 | 28 | 12 | 2 | 1.9 | 1.027 | 16.7% |
| ACA00004 · PSX-1 DB-1 ACA_REN_PSX-1_DB-1 | 8 | 1 | 0 | 0 | 0.3 | 0.000 | — |
| ACA00009 · PSX-30 ACA_REN_PSX-30 | 3 | 10 | 5 | 3 | 0.8 | 3.845 | 60.0% |
| Total | 3,143 | 984 | 128 | 14 | 75.6 | 0.185 | 10.9% |