CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
16 of 25Coach in SupervizeAI ↗
← Rodrigo Pineda·Miguel Ruiz →
Dials
2,687
DPH 18.7 · team 34.7
Contacts
802
CPH 5.6 · team 9.6
Net contacts
192
23.9% of contacts
Sales
15
SPH 0.104 · team 0.186
Sales / active day
0.79
19 days at 20+ dials
Conversion
7.8%
sales ÷ net contacts · goal 11%
Productive hours
143.6
CPS $160
AHT on a sale
15.8m
team 11.7m

Cristian Aguilar — flagged: SPH under 70% of the team rate

SPH 0.104 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.104
#16 of 24 · Q3 · 33th pct
team median 0.135
Conversion
7.8%
#13 of 23 · Q3 · 43th pct
team median 7.8%
Contact %
29.8%
#12 of 24 · Q2 · 50th pct
team median 29.8%
Sales
15
#14 of 24 · Q3 · 42th pct
team median 17
DPH
18.7
#24 of 24 · Q4 · 0th pct
team median 37.3

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-159662686311.6%48.00.021
ACA00003 · PRX-30 AR Decline7262365347.5%40.70.098
ACA00004 · PSX-1 DB-14291143026.7%21.50.093
ACA00009 · PSX-3027610630516.7%16.70.299
ACA00007 · PRX-45186431119.1%9.80.102
ACA00008 · AR Decline DB100325240.0%6.80.295
ACA00002 · Salvage V24300—0.10.000
Total2,687802192157.8%143.60.104

Daily trend

each line indexed to the agent's own window average = 100
063126189252SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 115SPH — % of own avg · 2026-07-08 — 249SPH — % of own avg · 2026-07-09 — 252SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 130SPH — % of own avg · 2026-07-16 — 153SPH — % of own avg · 2026-07-17 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 121SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 126SPH — % of own avg · 2026-07-29 — 129SPH — % of own avg · 2026-07-30 — 237SPH — % of own avg · 2026-07-31 — 151SPH — % of own avg · 2026-08-03 — 231DPH — % of own avg · 2026-07-06 — 63DPH — % of own avg · 2026-07-07 — 83DPH — % of own avg · 2026-07-08 — 97DPH — % of own avg · 2026-07-09 — 87DPH — % of own avg · 2026-07-10 — 143DPH — % of own avg · 2026-07-13 — 111DPH — % of own avg · 2026-07-16 — 106DPH — % of own avg · 2026-07-17 — 114DPH — % of own avg · 2026-07-20 — 93DPH — % of own avg · 2026-07-21 — 104DPH — % of own avg · 2026-07-22 — 117DPH — % of own avg · 2026-07-23 — 113DPH — % of own avg · 2026-07-24 — 119DPH — % of own avg · 2026-07-27 — 97DPH — % of own avg · 2026-07-28 — 105DPH — % of own avg · 2026-07-29 — 112DPH — % of own avg · 2026-07-30 — 99DPH — % of own avg · 2026-07-31 — 84DPH — % of own avg · 2026-08-03 — 6723167Mon 07/06Wed 07/08Fri 07/10Thu 07/16Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30Mon 08/03
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

12 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Cristian Aguilar there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.