CatalyzeCX Command Center

Disposition mix

21 canonical outcomes · 80,757 dispositioned calls · story order, not volume orderExport CSV

Disposition	Tier	Calls	Share	Net contacts	Net rate	Raw labels
accountrenewedsalesale	Eligible Contact	426	0.5%	426	100.0%	1
alreadyrenewed	Ineligible Contact	2,025	2.5%	0	0.0%	1
willrenewlater	Eligible Contact	1,206	1.5%	1,103	91.5%	1
interestednotready	Eligible Contact	343	0.4%	321	93.6%	1
decisionmakernotavailable	Eligible Contact	112	0.1%	81	72.3%	1
notinterested	Eligible Contact	785	1.0%	646	82.3%	1
hangup	Eligible Contact	11,414	14.1%	1,453	12.7%	1
lostconnection	Eligible Contact	412	0.5%	127	30.8%	1
donotcall	Ineligible Contact	218	0.3%	0	0.0%	1
escalation	Ineligible Contact	11	0.0%	0	0.0%	1
wrongnumber	Ineligible Contact	570	0.7%	0	0.0%	1
deceased	Ineligible Contact	25	0.0%	0	0.0%	1
languagebarrier	Ineligible Contact	12	0.0%	0	0.0%	1
invalidnumber	Ineligible Contact	2,965	3.7%	0	0.0%	1
recallrequestgeneral	Non-Final	599	0.7%	0	0.0%	4
voicemail	Non-Final	46,224	57.2%	0	0.0%	1
answeringmachine	Non-Final	10,977	13.6%	0	0.0%	1
completed	Final - No Contact	4	0.0%	0	0.0%	1
auto	Contact	1,556	1.9%	0	0.0%	1
transferred	Non-Final	3	0.0%	0	0.0%	1
ringnoanswer	Final - No Contact	870	1.1%	0	0.0%	1
Total	—	80,757	100.0%	4,157	—	—

Mix over time

share of each day's dispositioned calls

voicemailhangupansweringmachineinvalidnumberalreadyrenewedautowillrenewlaterOther

Outbound

79,542 calls

voicemail46,106 · 58.0%
hangup11,158 · 14.0%
answeringmachine10,937 · 13.7%
invalidnumber2,963 · 3.7%
alreadyrenewed1,795 · 2.3%
auto1,450 · 1.8%
willrenewlater1,118 · 1.4%
ringnoanswer867 · 1.1%
notinterested740 · 0.9%
recallrequestgeneral561 · 0.7%
+ 11 more outcomes · 1,847 calls (2.3%) — full list in the table above

Inbound

1,215 calls

hangup256 · 21.1%
alreadyrenewed230 · 18.9%
accountrenewedsale166 · 13.7%
voicemail118 · 9.7%
auto106 · 8.7%
willrenewlater88 · 7.2%
lostconnection64 · 5.3%
notinterested45 · 3.7%
answeringmachine40 · 3.3%
recallrequestgeneral38 · 3.1%
+ 7 more outcomes · 64 calls (5.3%) — full list in the table above

Grouped by canonical label, not by raw dialer text. The prototype counts the raw string, so Not interested and Not interested appear as two separate outcomes (FACTS.md L13). The Raw labels column above shows where that is happening — 3 extra raw variants fold in across this window.

1,566 calls in this window carry disposition 0 and are absent from every figure above. That is deliberate: a 0 is the absence of an outcome, not an outcome (FACTS.md L18). Those calls still count as dials and still carry productive time — they are excluded here only, not everywhere.