CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
9 of 25Coach in SupervizeAI ↗
← Nestor Najarro·Oscar Linares →
Dials
5,107
DPH 34.3 · team 34.7
Contacts
1,469
CPH 9.9 · team 9.6
Net contacts
254
17.3% of contacts
Sales
28
SPH 0.188 · team 0.186
Sales / active day
1.33
21 days at 20+ dials
Conversion
11.0%
sales ÷ net contacts · goal 11%
Productive hours
149.0
CPS $89
AHT on a sale
9.9m
team 11.7m

Dina Alonzo — not flagged

SPH 0.188 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.188
#9 of 24 · Q2 · 63th pct
team median 0.135
Conversion
11.0%
#7 of 23 · Q2 · 70th pct
team median 7.8%
Contact %
28.8%
#13 of 24 · Q3 · 46th pct
team median 29.8%
Sales
28
#7 of 24 · Q2 · 67th pct
team median 17
DPH
34.3
#17 of 24 · Q3 · 29th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,80045385910.6%55.00.164
ACA00003 · PRX-30 AR Decline1,14134559711.9%29.50.237
ACA00009 · PSX-3076923839717.9%22.70.308
ACA00004 · PSX-1 DB-16731912827.1%18.40.109
ACA00007 · PRX-453421192114.8%10.10.099
ACA00008 · AR Decline DB263751317.7%7.40.134
ACA00001 · Salvage8327600.0%3.80.000
ACA00002 · Salvage V236213133.3%2.00.508
Total5,1071,4692542811.0%149.00.188

Daily trend

each line indexed to the agent's own window average = 100
0123246369492SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 492SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 219SPH — % of own avg · 2026-07-07 — 340SPH — % of own avg · 2026-07-08 — 147SPH — % of own avg · 2026-07-09 — 80SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-16 — 77SPH — % of own avg · 2026-07-17 — 75SPH — % of own avg · 2026-07-20 — 67SPH — % of own avg · 2026-07-21 — 130SPH — % of own avg · 2026-07-22 — 72SPH — % of own avg · 2026-07-23 — 125SPH — % of own avg · 2026-07-24 — 64SPH — % of own avg · 2026-07-27 — 59SPH — % of own avg · 2026-07-28 — 63SPH — % of own avg · 2026-07-29 — 68SPH — % of own avg · 2026-07-30 — 63SPH — % of own avg · 2026-07-31 — 0SPH — % of own avg · 2026-08-03 — 200DPH — % of own avg · 2026-06-29 — 77DPH — % of own avg · 2026-06-30 — 56DPH — % of own avg · 2026-07-01 — 46DPH — % of own avg · 2026-07-02 — 118DPH — % of own avg · 2026-07-06 — 81DPH — % of own avg · 2026-07-07 — 107DPH — % of own avg · 2026-07-08 — 118DPH — % of own avg · 2026-07-09 — 102DPH — % of own avg · 2026-07-10 — 127DPH — % of own avg · 2026-07-16 — 127DPH — % of own avg · 2026-07-17 — 116DPH — % of own avg · 2026-07-20 — 89DPH — % of own avg · 2026-07-21 — 95DPH — % of own avg · 2026-07-22 — 87DPH — % of own avg · 2026-07-23 — 99DPH — % of own avg · 2026-07-24 — 78DPH — % of own avg · 2026-07-27 — 81DPH — % of own avg · 2026-07-28 — 94DPH — % of own avg · 2026-07-29 — 101DPH — % of own avg · 2026-07-30 — 116DPH — % of own avg · 2026-07-31 — 112DPH — % of own avg · 2026-08-03 — 9920099Mon 06/29Wed 07/01Mon 07/06Wed 07/08Fri 07/10Fri 07/17Tue 07/21Thu 07/23Mon 07/27Wed 07/29Fri 07/31
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

16 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Dina Alonzo there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.