CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
2 of 25Coach in SupervizeAI ↗
← Sara Villeda·Juan Guzman →
Dials
5,265
DPH 34.7 · team 34.7
Contacts
1,593
CPH 10.5 · team 9.6
Net contacts
302
19.0% of contacts
Sales
46
SPH 0.303 · team 0.186
Sales / active day
2.00
23 days at 20+ dials
Conversion
15.2%
sales ÷ net contacts · goal 11%
Productive hours
151.8
CPS $55
AHT on a sale
13.0m
team 11.7m

Efrain Martinez — not flagged

SPH 0.303 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.303
#2 of 24 · Q1 · 92th pct
team median 0.135
Conversion
15.2%
#3 of 23 · Q1 · 87th pct
team median 7.8%
Contact %
30.3%
#11 of 24 · Q2 · 54th pct
team median 29.8%
Sales
46
#2 of 24 · Q1 · 92th pct
team median 17
DPH
34.7
#15 of 24 · Q3 · 38th pct
team median 37.3

By campaign

7 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,530449821113.4%50.50.218
ACA00003 · PRX-30 AR Decline1,37244082911.0%33.70.267
ACA00004 · PSX-1 DB-18962215159.8%24.00.208
ACA00009 · PSX-30810269441636.4%22.80.701
ACA00007 · PRX-453091032229.1%10.60.188
ACA00008 · AR Decline DB200761100.0%6.50.000
ACA00002 · Salvage V21483510330.0%3.60.844
Total5,2651,5933024615.2%151.80.303

Daily trend

each line indexed to the agent's own window average = 100
076152229305SPH — % of own avg · 2026-07-01 — 134SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 54SPH — % of own avg · 2026-07-07 — 305SPH — % of own avg · 2026-07-08 — 51SPH — % of own avg · 2026-07-09 — 154SPH — % of own avg · 2026-07-10 — 103SPH — % of own avg · 2026-07-13 — 249SPH — % of own avg · 2026-07-14 — 103SPH — % of own avg · 2026-07-15 — 109SPH — % of own avg · 2026-07-16 — 56SPH — % of own avg · 2026-07-17 — 131SPH — % of own avg · 2026-07-20 — 184SPH — % of own avg · 2026-07-21 — 43SPH — % of own avg · 2026-07-22 — 47SPH — % of own avg · 2026-07-23 — 45SPH — % of own avg · 2026-07-24 — 97SPH — % of own avg · 2026-07-27 — 84SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 136SPH — % of own avg · 2026-07-30 — 43SPH — % of own avg · 2026-07-31 — 101SPH — % of own avg · 2026-08-03 — 84DPH — % of own avg · 2026-07-01 — 132DPH — % of own avg · 2026-07-02 — 122DPH — % of own avg · 2026-07-06 — 92DPH — % of own avg · 2026-07-07 — 102DPH — % of own avg · 2026-07-08 — 131DPH — % of own avg · 2026-07-09 — 120DPH — % of own avg · 2026-07-10 — 124DPH — % of own avg · 2026-07-13 — 108DPH — % of own avg · 2026-07-14 — 103DPH — % of own avg · 2026-07-15 — 114DPH — % of own avg · 2026-07-16 — 127DPH — % of own avg · 2026-07-17 — 113DPH — % of own avg · 2026-07-20 — 88DPH — % of own avg · 2026-07-21 — 95DPH — % of own avg · 2026-07-22 — 80DPH — % of own avg · 2026-07-23 — 90DPH — % of own avg · 2026-07-24 — 85DPH — % of own avg · 2026-07-27 — 95DPH — % of own avg · 2026-07-28 — 88DPH — % of own avg · 2026-07-29 — 88DPH — % of own avg · 2026-07-30 — 101DPH — % of own avg · 2026-07-31 — 70DPH — % of own avg · 2026-08-03 — 768476Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30Mon 08/03
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

39 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Efrain Martinez there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.