CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
12 of 25Coach in SupervizeAI ↗
← Orlando Alfaro·Ronald Moreira →
Dials
4,018
DPH 25.9 · team 34.7
Contacts
938
CPH 6.0 · team 9.6
Net contacts
207
22.1% of contacts
Sales
21
SPH 0.135 · team 0.186
Sales / active day
0.91
23 days at 20+ dials
Conversion
10.1%
sales ÷ net contacts · goal 11%
Productive hours
155.2
CPS $124
AHT on a sale
12.8m
team 11.7m

Katerin Pocasangre — not flagged

SPH 0.135 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.135
#12 of 24 · Q2 · 50th pct
team median 0.135
Conversion
10.1%
#8 of 23 · Q2 · 65th pct
team median 7.8%
Contact %
23.3%
#19 of 24 · Q4 · 21th pct
team median 29.8%
Sales
21
#10 of 24 · Q2 · 58th pct
team median 17
DPH
25.9
#22 of 24 · Q4 · 8th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,3181895946.8%50.20.080
ACA00003 · PRX-30 AR Decline1,0813365858.6%37.20.135
ACA00009 · PSX-3051314735925.7%22.90.394
ACA00004 · PSX-1 DB-14921312015.0%18.60.054
ACA00007 · PRX-45236401815.6%10.10.099
ACA00008 · AR Decline DB214508112.5%8.70.115
ACA00002 · Salvage V29126400.0%4.10.000
ACA00001 · Salvage7319500.0%3.40.000
Total4,0189382072110.1%155.20.135

Daily trend

each line indexed to the agent's own window average = 100
085169254338SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 101SPH — % of own avg · 2026-07-07 — 96SPH — % of own avg · 2026-07-08 — 0SPH — % of own avg · 2026-07-09 — 314SPH — % of own avg · 2026-07-10 — 338SPH — % of own avg · 2026-07-13 — 101SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 208SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 102SPH — % of own avg · 2026-07-23 — 91SPH — % of own avg · 2026-07-24 — 314SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 97SPH — % of own avg · 2026-07-30 — 92SPH — % of own avg · 2026-07-31 — 242SPH — % of own avg · 2026-08-03 — 91DPH — % of own avg · 2026-06-29 — 71DPH — % of own avg · 2026-06-30 — 95DPH — % of own avg · 2026-07-01 — 85DPH — % of own avg · 2026-07-02 — 82DPH — % of own avg · 2026-07-06 — 80DPH — % of own avg · 2026-07-07 — 90DPH — % of own avg · 2026-07-08 — 123DPH — % of own avg · 2026-07-09 — 117DPH — % of own avg · 2026-07-10 — 137DPH — % of own avg · 2026-07-13 — 115DPH — % of own avg · 2026-07-16 — 115DPH — % of own avg · 2026-07-17 — 101DPH — % of own avg · 2026-07-20 — 93DPH — % of own avg · 2026-07-21 — 109DPH — % of own avg · 2026-07-22 — 103DPH — % of own avg · 2026-07-23 — 103DPH — % of own avg · 2026-07-24 — 86DPH — % of own avg · 2026-07-27 — 93DPH — % of own avg · 2026-07-28 — 96DPH — % of own avg · 2026-07-29 — 82DPH — % of own avg · 2026-07-30 — 110DPH — % of own avg · 2026-07-31 — 86DPH — % of own avg · 2026-08-03 — 989891Mon 06/29Wed 07/01Mon 07/06Wed 07/08Fri 07/10Thu 07/16Mon 07/20Wed 07/22Fri 07/24Tue 07/28Thu 07/30Mon 08/03
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

20 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Katerin Pocasangre there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.