CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
5 of 25Coach in SupervizeAI ↗
← Carlos Chacon·Walter Alfaro →
Dials
1,175
DPH 36.5 · team 34.7
Contacts
268
CPH 8.3 · team 9.6
Net contacts
42
15.7% of contacts
Sales
8
SPH 0.249 · team 0.186
Sales / active day
1.60
5 days at 20+ dials
Conversion
19.0%
sales ÷ net contacts · goal 11%
Productive hours
32.2
CPS $67
AHT on a sale
14.9m
team 11.7m

Maria Molina — not flagged

SPH 0.249 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.249
#5 of 24 · Q1 · 79th pct
team median 0.135
Conversion
19.0%
#2 of 23 · Q1 · 91th pct
team median 7.8%
Contact %
22.8%
#20 of 24 · Q4 · 17th pct
team median 29.8%
Sales
8
#15 of 24 · Q3 · 38th pct
team median 17
DPH
36.5
#13 of 24 · Q3 · 46th pct
team median 37.3

By campaign

5 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00004 · PSX-1 DB-13947711327.3%11.90.252
ACA00008 · AR Decline DB3057314214.3%8.30.241
ACA00006 · PRX-15210618225.0%5.00.400
ACA00007 · PRX-45169336116.7%4.30.230
ACA00009 · PSX-309724300.0%2.60.000
Total1,17526842819.0%32.20.249

Daily trend

each line indexed to the agent's own window average = 100
050100150200SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 143SPH — % of own avg · 2026-07-30 — 200SPH — % of own avg · 2026-07-31 — 67SPH — % of own avg · 2026-08-03 — 0DPH — % of own avg · 2026-07-23 — 0DPH — % of own avg · 2026-07-28 — 108DPH — % of own avg · 2026-07-29 — 87DPH — % of own avg · 2026-07-30 — 92DPH — % of own avg · 2026-07-31 — 107DPH — % of own avg · 2026-08-03 — 1151150Thu 07/23Tue 07/28Wed 07/29Thu 07/30Fri 07/31Mon 08/03
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

1 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Maria Molina there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.