CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
8 of 25Coach in SupervizeAI ↗
← Livario Aguirre·Dina Alonzo →
Dials
5,819
DPH 40.1 · team 34.7
Contacts
1,837
CPH 12.6 · team 9.6
Net contacts
378
20.6% of contacts
Sales
30
SPH 0.206 · team 0.186
Sales / active day
1.30
23 days at 20+ dials
Conversion
7.9%
sales ÷ net contacts · goal 11%
Productive hours
145.3
CPS $81
AHT on a sale
10.9m
team 11.7m

Nestor Najarro — not flagged

SPH 0.206 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.206
#8 of 24 · Q2 · 67th pct
team median 0.135
Conversion
7.9%
#11 of 23 · Q2 · 52th pct
team median 7.8%
Contact %
31.6%
#9 of 24 · Q2 · 63th pct
team median 29.8%
Sales
30
#6 of 24 · Q1 · 75th pct
team median 17
DPH
40.1
#7 of 24 · Q2 · 71th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00003 · PRX-30 AR Decline1,5165681161613.8%34.80.459
ACA00006 · PRX-151,1833025923.4%30.70.065
ACA00009 · PSX-301,1814018156.2%30.20.166
ACA00004 · PSX-1 DB-11,0012817157.0%25.80.194
ACA00007 · PRX-454161153425.9%11.40.175
ACA00002 · Salvage V220767300.0%4.00.000
ACA00008 · AR Decline DB16749600.0%4.30.000
ACA00001 · Salvage14854800.0%4.10.000
Total5,8191,837378307.9%145.30.206

Daily trend

each line indexed to the agent's own window average = 100
0102204305407SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 153SPH — % of own avg · 2026-07-07 — 287SPH — % of own avg · 2026-07-08 — 407SPH — % of own avg · 2026-07-09 — 166SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 131SPH — % of own avg · 2026-07-14 — 0SPH — % of own avg · 2026-07-15 — 189SPH — % of own avg · 2026-07-16 — 77SPH — % of own avg · 2026-07-17 — 70SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 123SPH — % of own avg · 2026-07-28 — 67SPH — % of own avg · 2026-07-29 — 60SPH — % of own avg · 2026-07-30 — 62SPH — % of own avg · 2026-07-31 — 79SPH — % of own avg · 2026-08-03 — 119DPH — % of own avg · 2026-06-29 — 82DPH — % of own avg · 2026-06-30 — 109DPH — % of own avg · 2026-07-01 — 128DPH — % of own avg · 2026-07-02 — 121DPH — % of own avg · 2026-07-06 — 89DPH — % of own avg · 2026-07-07 — 107DPH — % of own avg · 2026-07-08 — 105DPH — % of own avg · 2026-07-09 — 114DPH — % of own avg · 2026-07-10 — 123DPH — % of own avg · 2026-07-13 — 92DPH — % of own avg · 2026-07-14 — 113DPH — % of own avg · 2026-07-15 — 79DPH — % of own avg · 2026-07-16 — 98DPH — % of own avg · 2026-07-17 — 111DPH — % of own avg · 2026-07-20 — 102DPH — % of own avg · 2026-07-21 — 110DPH — % of own avg · 2026-07-24 — 92DPH — % of own avg · 2026-07-27 — 89DPH — % of own avg · 2026-07-28 — 82DPH — % of own avg · 2026-07-29 — 93DPH — % of own avg · 2026-07-30 — 99DPH — % of own avg · 2026-07-31 — 95DPH — % of own avg · 2026-08-03 — 8911989Mon 06/29Wed 07/01Mon 07/06Wed 07/08Fri 07/10Tue 07/14Thu 07/16Mon 07/20Fri 07/24Tue 07/28Thu 07/30Mon 08/03
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

37 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Nestor Najarro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.