CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
11 of 25Coach in SupervizeAI ↗
← Oscar Linares·Katerin Pocasangre →
Dials
4,184
DPH 38.7 · team 34.7
Contacts
1,162
CPH 10.8 · team 9.6
Net contacts
247
21.3% of contacts
Sales
17
SPH 0.157 · team 0.186
Sales / active day
0.85
20 days at 20+ dials
Conversion
6.9%
sales ÷ net contacts · goal 11%
Productive hours
108.0
CPS $106
AHT on a sale
16.0m
team 11.7m

Orlando Alfaro — not flagged

SPH 0.157 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.157
#11 of 24 · Q2 · 54th pct
team median 0.135
Conversion
6.9%
#15 of 23 · Q3 · 35th pct
team median 7.8%
Contact %
27.8%
#16 of 24 · Q3 · 33th pct
team median 29.8%
Sales
17
#12 of 24 · Q2 · 46th pct
team median 17
DPH
38.7
#9 of 24 · Q2 · 63th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,0052284400.0%28.50.000
ACA00003 · PRX-30 AR Decline97329061813.1%24.30.329
ACA00009 · PSX-309493106646.1%21.50.186
ACA00004 · PSX-1 DB-15271352913.4%14.20.070
ACA00007 · PRX-45353902627.7%9.70.205
ACA00002 · Salvage V215540700.0%3.30.000
ACA00001 · Salvage11734700.0%2.90.000
ACA00008 · AR Decline DB105357228.6%3.60.563
Total4,1841,162247176.9%108.00.157

Daily trend

each line indexed to the agent's own window average = 100
075150225300SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 115SPH — % of own avg · 2026-07-05 — 0SPH — % of own avg · 2026-07-06 — 300SPH — % of own avg · 2026-07-07 — 166SPH — % of own avg · 2026-07-08 — 274SPH — % of own avg · 2026-07-09 — 181SPH — % of own avg · 2026-07-10 — 196SPH — % of own avg · 2026-07-14 — 103SPH — % of own avg · 2026-07-15 — 87SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 0SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 0SPH — % of own avg · 2026-07-24 — 99SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 0SPH — % of own avg · 2026-08-03 — 233DPH — % of own avg · 2026-06-29 — 107DPH — % of own avg · 2026-06-30 — 103DPH — % of own avg · 2026-07-01 — 119DPH — % of own avg · 2026-07-02 — 132DPH — % of own avg · 2026-07-05 — 98DPH — % of own avg · 2026-07-06 — 78DPH — % of own avg · 2026-07-07 — 114DPH — % of own avg · 2026-07-08 — 112DPH — % of own avg · 2026-07-09 — 111DPH — % of own avg · 2026-07-10 — 94DPH — % of own avg · 2026-07-14 — 129DPH — % of own avg · 2026-07-15 — 92DPH — % of own avg · 2026-07-16 — 118DPH — % of own avg · 2026-07-20 — 92DPH — % of own avg · 2026-07-21 — 91DPH — % of own avg · 2026-07-22 — 83DPH — % of own avg · 2026-07-23 — 93DPH — % of own avg · 2026-07-24 — 89DPH — % of own avg · 2026-07-28 — 87DPH — % of own avg · 2026-07-29 — 114DPH — % of own avg · 2026-08-03 — 7723377Mon 06/29Wed 07/01Sun 07/05Tue 07/07Thu 07/09Tue 07/14Thu 07/16Tue 07/21Thu 07/23Tue 07/28Mon 08/03
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

15 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Orlando Alfaro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.