CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
1 of 25Coach in SupervizeAI ↗
—·Efrain Martinez →
Dials
6,559
DPH 42.7 · team 34.7
Contacts
1,344
CPH 8.7 · team 9.6
Net contacts
249
18.5% of contacts
Sales
56
SPH 0.364 · team 0.186
Sales / active day
2.24
25 days at 20+ dials
Conversion
22.5%
sales ÷ net contacts · goal 11%
Productive hours
153.7
CPS $46
AHT on a sale
9.6m
team 11.7m

Sara Villeda — not flagged

SPH 0.364 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.364
#1 of 24 · Q1 · 96th pct
team median 0.135
Conversion
22.5%
#1 of 23 · Q1 · 96th pct
team median 7.8%
Contact %
20.5%
#23 of 24 · Q4 · 4th pct
team median 29.8%
Sales
56
#1 of 24 · Q1 · 96th pct
team median 17
DPH
42.7
#6 of 24 · Q1 · 75th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,991272581729.3%51.10.333
ACA00003 · PRX-30 AR Decline1,489416561323.2%32.30.402
ACA00009 · PSX-301,273337531120.8%28.90.380
ACA00004 · PSX-1 DB-11,02817139512.8%22.40.223
ACA00007 · PRX-454306823417.4%10.40.383
ACA00008 · AR Decline DB139299111.1%3.60.278
ACA00002 · Salvage V21163211545.5%2.81.766
ACA00001 · Salvage931900—2.20.000
Total6,5591,3442495622.5%153.70.364

Daily trend

each line indexed to the agent's own window average = 100
082163245327SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 94SPH — % of own avg · 2026-07-06 — 327SPH — % of own avg · 2026-07-07 — 230SPH — % of own avg · 2026-07-08 — 82SPH — % of own avg · 2026-07-09 — 51SPH — % of own avg · 2026-07-10 — 136SPH — % of own avg · 2026-07-13 — 43SPH — % of own avg · 2026-07-14 — 83SPH — % of own avg · 2026-07-15 — 39SPH — % of own avg · 2026-07-16 — 99SPH — % of own avg · 2026-07-17 — 169SPH — % of own avg · 2026-07-20 — 75SPH — % of own avg · 2026-07-21 — 104SPH — % of own avg · 2026-07-22 — 39SPH — % of own avg · 2026-07-23 — 72SPH — % of own avg · 2026-07-24 — 42SPH — % of own avg · 2026-07-27 — 72SPH — % of own avg · 2026-07-28 — 74SPH — % of own avg · 2026-07-29 — 195SPH — % of own avg · 2026-07-30 — 73SPH — % of own avg · 2026-07-31 — 132SPH — % of own avg · 2026-08-03 — 36DPH — % of own avg · 2026-06-29 — 94DPH — % of own avg · 2026-06-30 — 108DPH — % of own avg · 2026-07-01 — 90DPH — % of own avg · 2026-07-02 — 84DPH — % of own avg · 2026-07-06 — 70DPH — % of own avg · 2026-07-07 — 90DPH — % of own avg · 2026-07-08 — 136DPH — % of own avg · 2026-07-09 — 127DPH — % of own avg · 2026-07-10 — 119DPH — % of own avg · 2026-07-13 — 123DPH — % of own avg · 2026-07-14 — 121DPH — % of own avg · 2026-07-15 — 102DPH — % of own avg · 2026-07-16 — 107DPH — % of own avg · 2026-07-17 — 113DPH — % of own avg · 2026-07-20 — 99DPH — % of own avg · 2026-07-21 — 91DPH — % of own avg · 2026-07-22 — 91DPH — % of own avg · 2026-07-23 — 94DPH — % of own avg · 2026-07-24 — 86DPH — % of own avg · 2026-07-27 — 99DPH — % of own avg · 2026-07-28 — 90DPH — % of own avg · 2026-07-29 — 80DPH — % of own avg · 2026-07-30 — 100DPH — % of own avg · 2026-07-31 — 97DPH — % of own avg · 2026-08-03 — 969636Mon 06/29Thu 07/02Wed 07/08Mon 07/13Thu 07/16Tue 07/21Fri 07/24Wed 07/29Mon 08/03
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

17 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Sara Villeda there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.