CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
19 of 25Coach in SupervizeAI ↗
← Ruben Rivas·Evelyn Ibanez →
Dials
4,707
DPH 33.3 · team 34.7
Contacts
1,440
CPH 10.2 · team 9.6
Net contacts
228
15.8% of contacts
Sales
6
SPH 0.042 · team 0.186
Sales / active day
0.27
22 days at 20+ dials
Conversion
2.6%
sales ÷ net contacts · goal 11%
Productive hours
141.3
CPS $394
AHT on a sale
7.7m
team 11.7m

Susana Zambrano — flagged: SPH under 70% of the team rate

SPH 0.042 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.042
#19 of 24 · Q4 · 21th pct
team median 0.135
Conversion
2.6%
#19 of 23 · Q4 · 17th pct
team median 7.8%
Contact %
30.6%
#10 of 24 · Q2 · 58th pct
team median 29.8%
Sales
6
#16 of 24 · Q3 · 29th pct
team median 17
DPH
33.3
#19 of 24 · Q4 · 21th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,5384236822.9%50.60.040
ACA00003 · PRX-30 AR Decline1,1933855411.9%32.80.030
ACA00009 · PSX-306512554836.3%18.50.162
ACA00004 · PSX-1 DB-15621603100.0%16.00.000
ACA00007 · PRX-453801031500.0%13.40.000
ACA00002 · Salvage V216248100.0%3.20.000
ACA00001 · Salvage12040800.0%3.50.000
ACA00008 · AR Decline DB10126300.0%3.20.000
Total4,7071,44022862.6%141.30.042

Daily trend

each line indexed to the agent's own window average = 100
086171257342SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-01 — 0SPH — % of own avg · 2026-07-02 — 0SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 338SPH — % of own avg · 2026-07-08 — 0SPH — % of own avg · 2026-07-09 — 0SPH — % of own avg · 2026-07-10 — 0SPH — % of own avg · 2026-07-13 — 342SPH — % of own avg · 2026-07-17 — 0SPH — % of own avg · 2026-07-20 — 0SPH — % of own avg · 2026-07-21 — 296SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 279SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-27 — 0SPH — % of own avg · 2026-07-28 — 0SPH — % of own avg · 2026-07-29 — 0SPH — % of own avg · 2026-07-30 — 284SPH — % of own avg · 2026-07-31 — 0SPH — % of own avg · 2026-08-03 — 300DPH — % of own avg · 2026-06-29 — 81DPH — % of own avg · 2026-06-30 — 120DPH — % of own avg · 2026-07-01 — 151DPH — % of own avg · 2026-07-02 — 117DPH — % of own avg · 2026-07-06 — 96DPH — % of own avg · 2026-07-07 — 89DPH — % of own avg · 2026-07-08 — 104DPH — % of own avg · 2026-07-09 — 119DPH — % of own avg · 2026-07-10 — 124DPH — % of own avg · 2026-07-13 — 128DPH — % of own avg · 2026-07-17 — 124DPH — % of own avg · 2026-07-20 — 110DPH — % of own avg · 2026-07-21 — 104DPH — % of own avg · 2026-07-22 — 88DPH — % of own avg · 2026-07-23 — 78DPH — % of own avg · 2026-07-24 — 86DPH — % of own avg · 2026-07-27 — 80DPH — % of own avg · 2026-07-28 — 77DPH — % of own avg · 2026-07-29 — 84DPH — % of own avg · 2026-07-30 — 93DPH — % of own avg · 2026-07-31 — 105DPH — % of own avg · 2026-08-03 — 9630096Mon 06/29Wed 07/01Mon 07/06Wed 07/08Fri 07/10Fri 07/17Tue 07/21Thu 07/23Mon 07/27Wed 07/29Fri 07/31
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

12 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Susana Zambrano there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.