CatalyzeCX
Command Center
AAA
06/29/2026→08/03/2026CentralPreview the new experience →
Date range
AllLast 7 daysLast weekThis monthPrior month
← Roster
6 of 25Coach in SupervizeAI ↗
← Maria Molina·Livario Aguirre →
Dials
4,732
DPH 37.5 · team 34.7
Contacts
1,016
CPH 8.0 · team 9.6
Net contacts
205
20.2% of contacts
Sales
28
SPH 0.222 · team 0.186
Sales / active day
1.47
19 days at 20+ dials
Conversion
13.7%
sales ÷ net contacts · goal 11%
Productive hours
126.2
CPS $76
AHT on a sale
13.9m
team 11.7m

Walter Alfaro — not flagged

SPH 0.222 against a team rate of 0.186, so the coaching-flag threshold is 0.130.

Team SPH is total sales ÷ total hours, recomputed — not the mean of per-agent rates, which would read 20% low. FACTS.md L16 is open: rulebook §F says team-average, PRD:145 says team-median, both at 70%. The median here is 0.135, which would put the threshold at 0.095. The flag above follows the rulebook until that is ruled.

Standing vs team

ranked among 24 agents with 20+ dials in this window
SPH
0.222
#6 of 24 · Q1 · 75th pct
team median 0.135
Conversion
13.7%
#4 of 23 · Q1 · 83th pct
team median 7.8%
Contact %
21.5%
#22 of 24 · Q4 · 8th pct
team median 29.8%
Sales
28
#7 of 24 · Q2 · 67th pct
team median 17
DPH
37.5
#11 of 24 · Q2 · 54th pct
team median 37.3

By campaign

8 campaigns
CampaignDialsContactsNet contactSalesConv. %HoursSPH
ACA00006 · PRX-151,32422151713.7%37.00.189
ACA00003 · PRX-30 AR Decline92524537410.8%24.00.167
ACA00004 · PSX-1 DB-190920546510.9%22.50.222
ACA00009 · PSX-3088421844715.9%23.60.296
ACA00007 · PRX-45348448225.0%9.50.210
ACA00001 · Salvage19053900.0%4.60.000
ACA00008 · AR Decline DB141289333.3%4.60.645
ACA00002 · Salvage V2112100.0%0.30.000
Total4,7321,0162052813.7%126.20.222

Daily trend

each line indexed to the agent's own window average = 100
058116173231SPH — % of own avg · 2026-06-29 — 0SPH — % of own avg · 2026-06-30 — 0SPH — % of own avg · 2026-07-06 — 0SPH — % of own avg · 2026-07-07 — 125SPH — % of own avg · 2026-07-08 — 123SPH — % of own avg · 2026-07-10 — 65SPH — % of own avg · 2026-07-13 — 62SPH — % of own avg · 2026-07-14 — 209SPH — % of own avg · 2026-07-15 — 185SPH — % of own avg · 2026-07-16 — 0SPH — % of own avg · 2026-07-17 — 80SPH — % of own avg · 2026-07-20 — 60SPH — % of own avg · 2026-07-21 — 109SPH — % of own avg · 2026-07-22 — 0SPH — % of own avg · 2026-07-23 — 231SPH — % of own avg · 2026-07-24 — 0SPH — % of own avg · 2026-07-28 — 70SPH — % of own avg · 2026-07-29 — 120SPH — % of own avg · 2026-07-30 — 110SPH — % of own avg · 2026-08-03 — 202DPH — % of own avg · 2026-06-29 — 109DPH — % of own avg · 2026-06-30 — 111DPH — % of own avg · 2026-07-06 — 12DPH — % of own avg · 2026-07-07 — 88DPH — % of own avg · 2026-07-08 — 102DPH — % of own avg · 2026-07-10 — 112DPH — % of own avg · 2026-07-13 — 105DPH — % of own avg · 2026-07-14 — 121DPH — % of own avg · 2026-07-15 — 100DPH — % of own avg · 2026-07-16 — 134DPH — % of own avg · 2026-07-17 — 112DPH — % of own avg · 2026-07-20 — 106DPH — % of own avg · 2026-07-21 — 92DPH — % of own avg · 2026-07-22 — 79DPH — % of own avg · 2026-07-23 — 83DPH — % of own avg · 2026-07-24 — 98DPH — % of own avg · 2026-07-28 — 92DPH — % of own avg · 2026-07-29 — 98DPH — % of own avg · 2026-07-30 — 91DPH — % of own avg · 2026-08-03 — 106202106Mon 06/29Mon 07/06Wed 07/08Mon 07/13Wed 07/15Fri 07/17Tue 07/21Thu 07/23Tue 07/28Thu 07/30
100 = own window averageSPH — % of own avgDPH — % of own avg

Opportunity calls

17 in this window — longest conversations that did not convert

A real conversation (net contact, no sale) whose talk + hold + wrap ran more than one standard deviation above its campaign’s trailing-7-day average — so the bar moves with the campaign, not with the agent. Each id opens the recording in SupervizeAI. Campaigns with fewer than 30 such calls in the week fall back to the floor-wide bar, marked inline.

These are statistics, not a coaching record. Sessions, notes and scorecards live in SupervizeAI — open coaching in SupervizeAI → and pick Walter Alfaro there. The link lands on the coaching surface rather than on the person: SupervizeAI keys agents on its own id, which does not exist in this data.